No, our terms are month to month. You can cancel anytime.

We do. An expert from our team, to be exact. We have thousands of interviews under our belt. You can be sure your customer's experience will be both professional and valuable.

No. But it's important for you to know that we handle your data with confidentiality and that it belongs to you. So there is a simple no obligation free-trial agreement that states our obligations with your data and that you have no obligation to move forward with a paid plan.

With a well defined segment, magic begins to unfold around the 15-20 interview mark, and by 30-40 interviews, some of the insights will be quite robust. Many of our clients have trend data across hundreds of interviews, but you'll see trends and actionable insights earlier than you might expect.

You do. We don't make any claims to data ownership.

Once you pick a plan, we schedule a one hour kick off call to introduce you to our platform and customer recruiting and interview plan. We try to do kickoff within 48hrs of sign up. And if you can provide contacts to us from your CRM, we can be off and running within a day. We take onboarding and time to value very seriously and often times are working against major initiatives within the organization.

We don't charge by the seat. Any number of team members can log in and see everything from insight trends to the raw data underpinning them.

We can work with you on that. Reach out to us and we'll find something that works for you.

In most cases, offering your customer a small token of appreciation for their time goes a long ways. Most often this comes in the form of a $50 Amazon or Visa gift card. But the amount is totally up to you. Once the survey is done, we send a short online exit survey to your customer which validates their interview is complete. Once that’s done, we issue the gift card via email and bill you during our normal billing cycles for all incentives issued. 

The success of any program depends on successful recruiting. Once we have your customer list, we go to work reaching out to interview candidates. We do this very professionally through multiple channels. We show you our recruiting process during the tour of our software. But it’s professional, low-key, and it works. 

We work with companies of all sizes. You’d be surprised. Within large organizations, the impact of our work makes great businesses even better. With smaller teams, the impact of our work could determine the viability of the business itself. Customer interviews benefit businesses of any size.